Here is some information we have been provided by AGE UK regarding nuisance and scam callers.
What should I do if I’ve been a victim of a phone scam?
Scammers are constantly finding new ways to trick people and phone scams are changing all the time. If you’ve been the victim of a scam don’t be embarrassed to report it. It can happen to anyone. Report it Action Fraud online or by calling 0300 123 2040.
If you’re concerned about whether a scheme or offer is legal or legitimate, contact the Citizens Advice Consumer Service online or by phoning 0808 250 5050. The service is open Monday – Friday 9am to 5pm (excluding bank holidays). It is free to call from mobiles and landlines.
Getting help from your phone company
The majority of landline providers offer services to help avoid unwanted calls. Talk to your phone company to see what help you can get.
• BT Call Protect helps to prevent unwanted nuisance calls. By managing your settings, you can decide which calls you want to send to a junk voicemail. It’s free for BT customers.
• Sky Talk Shield is a call screening service for your home phone. You can choose to answer the calls you want and block the ones you don’t. It is free for Sky Broadband and Sky Talk customers.
• Virgin Media offer free services such as caller display, the option to withhold your number when making a call and anonymous caller rejection.
• TalkTalk CallSafe allows you to approve, block or screen calls before you answer. The service is free and can be activated by dialling 1472 from your TalkTalk landline.
Peter McIlroy
Practical Services Manager Age Cymru Dyfed
